Find the UX problems your analytics can’t explain

Find the UX problems your analytics can’t explain

We examine your critical user journeys to uncover friction, usability issues, and missed opportunities and show you what to fix first.

Real UX work. Measurable outcomes.

62%

Onboarding Completion

25-question onboarding flow

62%

Onboarding Completion

25-question onboarding flow

50%

Service Ticket Volume

6 months after redesign

50%

Service Ticket Volume

6 months after redesign

215%

Increased Unassisted conversion

purchase journey post redesign

215%

Increased Unassisted conversion

purchase journey post redesign

258%

Increase in Total app downloads

after redesign

258%

Increase in Total app downloads

after redesign

Real UX work. Measurable outcomes.

62%

Onboarding Completion

25-question onboarding flow

50%

Service Ticket Volume

6 months after redesign

215%

Increased Unassisted conversion

purchase journey post redesign

258%

Increase in Total app downloads

after redesign

WHAT YOU GET

Not just findings. A prioritized plan for what to fix.

Your audit turns UX problems into clear, actionable decisions—so your team knows what needs attention, why it matters, and where to start.

01

Impact: High

Executive Summary

What’s working, what’s not, and where the biggest opportunities are.

02

Impact: High

Evidence-Backed Findings

Every issue is documented with context and evidence.

03

Impact: High

Prioritized Opportunities

Know what deserves attention first.

04

Impact: High

Action Plan

Turn findings into a roadmap your team can actually use.

HOW WE AUDIT

We look beyond the interface.

We evaluate the critical parts of your product experience to uncover friction, missed opportunities, and UX issues that can impact activation, retention, and conversion.

01

Usability

Can users understand what to do without having to think too hard?

02

User Flows

Where do users hesitate, get stuck, or drop out of critical journeys?

03

Information Architecture

Can users find the right information at the right moment?

04

Conversion Strategy

Where is the experience getting in the way of activation, engagement, or conversion?

Is this audit for you?

You're likely a good fit if :

You have an existing SaaS/product experience

You have active users or customers

You know something isn't working but don't know exactly why

Conversion or activation is lower than expected

Users are struggling with important workflows

Your product has accumulated UX debt

Your team needs an outside perspective before investing in redesign

You're likely not a good fit if

You're still validating an idea

We helped improve and scale unicorn
SaaS products

Outcome

50%

Reduction of service ticket volume in 6 months

Razorpay simplifies feature discovery for millions of users.

With over 2.5 lakh support tickets every month, we redesigned key product experiences to improve feature discoverability and create a more intuitive user journey.

Outcome

50%

Reduction of service ticket volume in 6 months

Razorpay simplifies feature discovery for millions of users.

With over 2.5 lakh support tickets every month, we redesigned key product experiences to improve feature discoverability and create a more intuitive user journey.

Outcome

50%

Reduction of service ticket volume in 6 months

Razorpay simplifies feature discovery for millions of users.

With over 2.5 lakh support tickets every month, we redesigned key product experiences to improve feature discoverability and create a more intuitive user journey.

Outcome

62%

Onboarding Completion of 25-question onboarding flow

Making complex financial planning easier to get started

1Finance needed to capture a complete picture of a customer’s financial life without overwhelming them. We reimagined the onboarding experience to turn 25 questions across investments, insurance, cash flow, and planning into a clear, intuitive journey for customers and advisors.

Outcome

62%

Onboarding Completion of 25-question onboarding flow

Making complex financial planning easier to get started

1Finance needed to capture a complete picture of a customer’s financial life without overwhelming them. We reimagined the onboarding experience to turn 25 questions across investments, insurance, cash flow, and planning into a clear, intuitive journey for customers and advisors.

Outcome

62%

Onboarding Completion of 25-question onboarding flow

Making complex financial planning easier to get started

1Finance needed to capture a complete picture of a customer’s financial life without overwhelming them. We reimagined the onboarding experience to turn 25 questions across investments, insurance, cash flow, and planning into a clear, intuitive journey for customers and advisors.

Outcome

215%

Increased Unassisted conversion

Mobile-first redesign that simplified a complex insurance journey

We redesigned the health insurance experience to simplify complex terminology, reduce form friction, & help families complete multiple member forms within a single purchase journey.

Outcome

215%

Increased Unassisted conversion

Mobile-first redesign that simplified a complex insurance journey

We redesigned the health insurance experience to simplify complex terminology, reduce form friction, & help families complete multiple member forms within a single purchase journey.

Outcome

215%

Increased Unassisted conversion

Mobile-first redesign that simplified a complex insurance journey

We redesigned the health insurance experience to simplify complex terminology, reduce form friction, & help families complete multiple member forms within a single purchase journey.

#COZ We Think Long Term

#COZ We Think Long Term

Testimonials from clients consulted over the years across multiple projects and ventures.

Testimonials from clients consulted over the years across multiple projects and ventures.

Frequently Asked Questions

Frequently Asked Questions

Couldn’t find what you’re looking for?

+91-7045709087

hello@designcoz.com

Can you uncover UX issues our analytics can't explain?

Yes. Analytics can show where users drop off, but not always why. We examine the actual experience to identify usability, clarity, navigation, interaction, and conversion friction behind those numbers.

What exactly do we get in the UX Audit Report?

How do you prioritize what needs to be fixed?

Can you audit any SaaS product?

What do you need from us to start the audit?

How quickly can we get the audit?